The Professional Diploma Programme

HomeOur Training ProgrammesThe Professional Diploma Programme
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Is the Professional Diploma Programme For You?

Can you see yourself working in London and in a business environment – Perhaps in a creative industry, such as events, marketing or PR; or in the city, in finance or investment banking? If the answer to these questions is ‘yes’ then The Professional Diploma Programme will be the perfect training programme for you.

84% of students secured a job within 8 weeks of graduating from The Professional Diploma Programme in 2017



Enrol on the Professional Diploma Programme


It has been developed based on the requirements of employers and is fully aligned to the workplace, making you stand out from the crowd by developing you into a fresh, dynamic employee or future leader who will add value to any team. This unique training programme will maximise your potential as an individual, giving you the confidence, knowledge and essential business skills that employers are looking for.

Quest work hard to network with employers and build a range of opportunities for you. Towards the end of your training programme there is a two week period where, subject to availability, an internship may be arranged. There is no better place to start building your experience than in the London job market, and with the support of the Quest team behind you, making your first steps into the working world should be a fun and exciting challenge, one that you can embrace with confidence.

So, if you are looking for a unique and exciting route into a successful career, the Professional Diploma Programme provides plenty of variety and interaction, is great fun and, most importantly, will open up a world of opportunity.

Scroll down to see the Training Programme Content.

Training Programme Content:

Personal Development Programme

  • ILM Presentation Skills Unit
  • ILM Developing Yourself and Others
  • ILM Team Unit
  • MBTI

Business Skills

  • Meetings
  • AGM
  • Rackham’s Behavioural Analysis
  • Itineraries


  • Concept
  • Relevance to an organisation
  • Stakeholders
  • Competitive advantage
  • Innovation
  • Marketing mix
  • Competition
  • Segmentation and target audience
  • The marketing environment
  • Market research
  • International marketing

IT - MS Office and Apple

  • MS Word (including mail merge and advanced functions)
  • MS PowerPoint (and business presentations)
  • MS Outlook (and diary management)
  • MS Excel (and business finance)
  • Apple IT (intro to MAC OS)

Human Resources and Negotiations

  • Role and function of HR
  • HR planning
  • Recruitment and selection of staff
  • Role of training and development
  • Performance management
  • Grievance, discipline and conflict resolution procedures
  • HR documents

Social Digital Media

  • Why businesses use digital media
  • Digital strategy and planning
  • Twitter for business
  • Facebook for businesses
  • Google Plus

Business Law

  • Contracts
  • Equal Pay Act 1970
  • Sex Discrimination Act 1975
  • Employment contracts
  • Maternity rights
  • Duress
  • Advertisement law and copyright law

Business Communication

  • How/when to plan a document
  • Adapting tone and style to different audiences
  • Business vocabulary
  • Structuring long pieces of writing
  • Spelling , grammar and punctuation
  • Research methods
  • Referencing
  • Formation of letters, emails, memos, press releases and reports

Business Enterprise

  • Principles of entrepreneurship
  • Skills, values and attributes needed by an entrepreneur
  • Problems and tasks
  • Calculating resources for projects
  • Innovation
  • How to set up and run a business


  • Teeline theory
  • Blends, Word Grouping and Special Outlines
  • Speed and accuracy

Cloud Computing

  • Using SaaS/Web Apps
  • Conducting business 'in the cloud'

Work Experience

  • Opportunity to gain practical office experience

Practical Workshops

  • Simulation of real-life working scenarios

Office Skills

  • Time management
  • Diary management
  • Telephone manner
  • Delivery and postage
  • Organising events
  • Corporate gifts
  • Expenses
  • Common queries and research questions

Developing a Professional Wardrobe and Image

  • First impressions for interviews and in the workplace
  • Consultation session with stylist
  • Business dress – shapes, lengths, seasonal colours and style


  • Sales management
  • Sales presentation
  • Models of practice
  • Sales negotiation

Web and Web Design

  • The internet
  • Principles of web design
  • Creating and updating a website
  • Creating and editing graphics
  • Editing Cascading Style Sheets
  • Introduction to HTML

Current Affairs

  • Introduction to and discussion of current news
  • Political spectrum
  • Political parties
  • Parliament and government
  • Cabinet and Shadow Cabinet Ministers
  • Prime Minister’s Question Time
  • Law making
  • Voting and elections
  • European Union
  • Middle East
  • Devolved governments
  • Debates on topical issues

Career Development

  • Careers, industries and CVs
  • Industries overview
  • Public and Private sectors
  • Financial and creative industries
  • CV introduction
  • LinkedIn
  • Writing a successful covering letter
  • Targeted covering letters
  • Online job applications
  • Interview preparation
  • Mock interviews
  • Interview feedback
  • Applying for jobs
  • Group interviews
  • Following up an interview
  • How to deal with your first week in a role


  • Debt
  • Personal budgeting
  • The Budget
  • Economics
  • Financial Markets
  • Business documents
  • Percentages and VAT
  • Invoicing
  • Petty cash
  • Expenses

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Tel: 020 7233 5957


If you are interested in arranging an interview to discuss the course programmes please do not hesitate to email Georgina Venning, Head of Marketing and Student Engagement.Georgina: